AgeBridge Guided Project Reference build by AgeBridge
Order Status & Returns Agent
An agent that verifies the customer, answers status and policy questions from real data in plain language, and hands anything involving money to a person with the facts already gathered.
AgeBridge built this as a worked example of the solution. No client results are claimed. Build your own version and it becomes proof on your profile.
Build this yourselfBusiness problem
Online shops answer the same 'where is my order' question all day. The repetitive messages crowd out the ones that actually need attention, like a parcel that stopped moving a week ago.
Solution
An agent that verifies the customer, answers status and policy questions from real data in plain language, and hands anything involving money to a person with the facts already gathered.
What was built
- •Classifier that separates order, policy, money and everything else
- •Identity check on order number plus the email that placed it
- •Status answers built from a fulfilment state table, not raw API fields
- •Policy answers that quote the shop's own clause, with its date
- •Handover to Slack with the order timeline and a suggested next step
Architecture / workflow
- 1Message is classified into one of four categories with a confidence score
- 2Order questions require the order number and the matching email
- 3The store API returns the order and its fulfilment timeline
- 4Policy questions retrieve the matching clause and quote it
- 5Refunds, damage and anger skip straight to a human with a summary
Integrations
ShopifySlack
Tools / stack
OpenAIn8n
Screenshots
Screenshot slot
Screenshot slot
Demo
No demo added yet. Builders can attach a short video.
Results
No verified results shared. AgeBridge only displays real, builder-reported outcomes.
Evidence
- Architecture notes · Identity check and escalation rulesHow data flows and why you designed it that way.
Proof
Proof score
10/100Add demo video — 60 seconds showing the thing actually running. The single strongest proof.
Not reviewed yet. Evidence is shown exactly as the builder attached it.
Decisions and tradeoffs
- •A wrong email gets the same wording as an order that does not exist, so nothing leaks.
- •Refunds are never issued automatically.
- •Answers never contain a full address or payment details.
What went wrong
Nothing notable was reported.
What I'd do next
Proactive messages when a parcel stops moving, before the customer asks.
Need something like this?
Talk to the builder behind the project, or build your own version.