AgeBridge
AgeBridge Guided Project · IntermediateAbout 6 hours

Order status and returns agent

Where is my order is answered from the shop's own data, a return inside the window is opened, and everything else reaches a person.

0/6 steps builtYour progress is saved on this device.

Before you start

Get ready

What you'll have at the end

An n8n workflow that classifies a WhatsApp message, looks the order up in Shopify, replies with its real fulfilment status and tracking link, opens a return when the policy allows it, and hands anything else to the shop owner.

What it proves

order lookupspolicy ruleshand-over

Accounts to create

n8nNode-based workflows; cloud trial or self-hostedDocsFree offerShopifyOrders, customers and products by APIDocsWhatsApp Business PlatformThe official API; needs a Meta business accountDocsFree offerClaude APIThe model behind the steps; pay per useDocsFree offer
  • Instead of Claude API: OpenAI API

What it costs: Free: a Shopify development store costs nothing and takes no real money, the Meta test number is free, and the model costs a few cents.

Have this ready

  • A made-up online shop with two or three products
  • Your own phone, playing both the customer and the shop owner
  • A Shopify Partners account, which is what a development store is created from

How it fits together

WhatsApp messagea customer asks in their own wordsn8n WhatsApp Triggerone run per messageClaudestatus, return or otherShopify Admin APIthe order itself, never a guessStatus replywhere it is, with the tracking linkReturns rule14 days from delivery, no exceptionsHand-overthe owner gets a copy
  1. WhatsApp message: a customer asks in their own words
  2. n8n WhatsApp Trigger: one run per message
  3. Claude: status, return or other
  4. Shopify Admin API: the order itself, never a guess
  5. Status reply: where it is, with the tracking link
  6. Returns rule: 14 days from delivery, no exceptions
  7. Hand-over: the owner gets a copy